Average Motor Handler salary in the UK

Robert Half is recruiting 5 Motor Claims Handlers on behalf of a growing insurance business. The role will be 100% remote and will initially be for a period of 3 Months with the opportunity for extension at the end or even possibility to move into a permanent role within the business. The hourly rate on offer for this role dependant on experience will be £12 - £14PH This role will entail speaking with customers to ensure that their Motor Claims are handled in a professional & empathetic manner, guiding customers through the insurance process to completion. Specific duties will include: Provide professional but empathetic service through the claims process via multiple channels including, phone and emailAble to anticipate the customer need and action to ensure process is managed in its entiretySupport customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutionsEnsure a solid understanding of the procedure to be able to give customers accurate and consistent informationMaintain accurate records on the system ensuring making sure the highest standards of data integrity are upheldWork with wider team to resolve complex issues & escalate issues where neededContinuously strive to exceed customer expectations and deliver exception service You will need previous experience within one or more of the following: Motor Insurance Claims Handler, Motor Claims, Insurance Claims Handler. Additionally you will be available to start at short notice and must be willing to commit to the initial length of assignment. For more information please apply or get in touch with me by sending an updated CV Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Motor Claims Handler What will my duties be? Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK. Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement. Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim. Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required. Provide an excellent level of customer service and empathy to our customers. Negotiate and adjust on third-party claims. Obtain relevant documentation / media for the assessment of the claim. Ensure compliance with all regulatory requirements such as Treating Customers Fairly. Support the company’s values and policies and work to the highest professional standards. What skills should I have? Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk. A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement. Excellent customer service skills to deliver a professional and compassionate service. A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing. The ability to work independently to manage and complete your allocated workflow. Adaptability to change and the willingness to pro-actively look for ways to improve what we do. A positive outlook, able to both self-motivate and promote collaborative working within your team. Excellent levels of numeracy and literacy

Are you a Motor Claims Handler currently seeking a new opportunity? Our client is one of the fastest growing insurers in the UK, a Norwegian based company who expanded to the UK in 2015 and have grown rapidly in the last 8 years. On the back of some great success and huge growth, they are looking to recruit experienced Motor Claims Handlers to expand their team at their head office in Spinningfields in Manchester City Centre. As a Motor Claims Handler, you will become a crucial member of their growing Claims Team and will be responsible for handling clients’ Motor Claims on a cradle to grave basis. Internal and External relationships are key to the success of the business; therefore, it is extremely important that you are a good team player as well as being very client focused, organised and ensure a first in class service is provided at all times. This is a great opportunity to join a business where internal and personal growth and development is not only supported but also encouraged. Duties & Responsibilities: Handling Motor Claims on behalf of clients, from initial FNOL call through to settlement.Managing your own varied caseload of claims, through telephone and written communication.Ensuring a consistent, first in class service is provided to all parties.Questioning, interview and probing where necessary to get the right result.Acting as the point of contact for both policyholders and brokers. Requirements: Experience in handling Motor Claims is essential, dealing with Credit Hire, Vehicle Damage and/or Third Party.Excellent communication and interpersonal skills are vital.Good time management skills are essential as well as being a well organised individual.Being confident in your own ability and good decision making is immensely important along with having a highly professional demeanour.A good team worker, able to work collaboratively with others both internally and externally. Salary & Benefits: Attractive salary offering, to be discussed upon initial call.Annual Bonus.25 Days Holiday plus Bank Holidays.Birthday Off plus other Discretionary Days.Company Pension.Life Assurance (4x Salary).Private Healthcare.Hybrid-working after probation. Apply Today: If you have experience in Motor claims and want to take the next step in your career, then do not miss out and apply today! For further information please apply with your CV today or contact one of our specialist consultants, quoting job reference NJR14274