Average Service Manager salary in the UK

Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff. The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience. Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement, and empowerment are nurtured through coaching, performance evaluation, and continuous skill enhancement, aligning with the company's Mission, Vision, and Values. Location: Cardiff Annual Salary: Up to £40,000 dependant on previous experience Key Responsibilities: Provide leadership to consultantsUphold integrity, diligence, and transparencyIdentify and nurture talent for future successDrive improvements in customer experience using feedback channelsLead, develop, and inspire a customer service teamGenerate management reports on process enhancements and key metricsManage customer complaints within protocols and timelinesCollaborate on resource allocation with planning managersEnsure ongoing training and compliance with procedures Qualifications: Preferably holds IF1 certification. Personal Qualities: Demonstrates strong leadership, coaching, and people development skills.Possesses excellent interpersonal skills for effective communication and collaboration.Exhibits a strong focus on measurement and performance evaluation.Capable of prioritising tasks effectively and adept at multitasking.Possesses a comprehensive understanding of end-to-end customer service processes. Experience: Preferably has experience working in a regulated environment.Advantageous to have previous experience in complaints administration and management.Desirable to have familiarity with Live Chat management. Skills & Competencies: Proficiency in Microsoft Office suite is preferred. Contracted hours are 37.5 per week which will usually consist of 7.5 hours over 5 days. Rotas are typically sent out 6 weeks in advance. The office opening hours are: 08:30 - 20:00 Monday to Friday 09:00 - 17:30 Saturday 10:00 - 17:00 Sunday Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success. Position: Client Service ManagerLocation: Bath - Hybrid working - requirement to travel to other offices when needed Reporting to: Head of Client Services Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include: Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations.Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction.Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development.Developing and implementing strategies to optimise team performance, efficiency, and effectiveness.Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention.Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement.Contributing to the development and enhancement of client service processes, policies, and procedures.Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations. Requirements: Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry.Proven leadership experience, with the ability to lead, motivate, and develop teams effectively.Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders.Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions.Sound knowledge of financial services as a whole.Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals.Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct. Why Apply: Opportunity to join a rapidly growing company at an exciting stage of expansion.Competitive salary and benefits package, including bonuses and opportunities for career advancement.Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued.Supportive leadership team committed to your success and professional development.Opportunity to make a meaningful impact and contribute to the financial well-being of clients. If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you!

Job Title: Service Desk ManagerLocation: NorthwichSalary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van providedFuel card / mileage coveredFree parking on site28 days annual leaveCollaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired)Previous experience working within a small to medium end user environmentTo communicate well to all levels within the companyAbility to write reports, documentation to a professional standardNetworking - Routing, switches, firewallsWAN, LAN, DNS, DHCP, TCP/IPMS stack, Active Directory and 365 services, AzureVMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environmentResponsible for in-house training with assistance from senior membersTo ensure the helpdesk and 24/7 lines are always coveredEmployee yearly appraisalsHiring of new staffAssist client account managers with reviewsEnsure SLA's / KPI's are being adhered tooBe responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.