Hotel Management and Receptionist with Hospitality Management

In the dynamic realm of hospitality, the reception area stands as the heart of a hotel, pulsating with the rhythm of guest interactions and operational finesse. Imagine yourself as the orchestrator of first impressions, seamlessly guiding guests through their stay with a blend of warmth and efficiency. From mastering the art of telephone etiquette to gracefully handling challenging situations, this comprehensive curriculum equips you with the quintessential skills needed to thrive in the bustling world of hotel reception.

Key Features:

• CPD Certified
• Free Certificate from Reed
• CIQ Approved
• Developed by Specialist
• Lifetime Access

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• Hotel Management and Receptionist with Hospitality Management 4:46:50

  • 1: Module 01: An Overview Of Hotel Reception 21:28
  • 2: Module 02: Hotel Reception Standard Procedures 15:08
  • 3: Module 03: Customer Service In Hotel Reception 19:10
  • 4: Module 04: Communication Skills Required For Hotel Reception 31:32
  • 5: Module 05: Telephone Handling In A Hotel 26:56
  • 6: Module 06: How To Handle Difficult Hotel Guests 20:22
  • 7: Module 07: Administrative Skills As A Hotel Receptionist 14:11
  • 8: Module 08: Brand Standards In The Hospitality World 14:19
  • 9: Module 09: Being A Team Player: Working With Other Hotel Departments 10:15
  • 10: Module 10: Safety And Security In The Hotel 31:31
  • 11: Module 11: Sales And Marketing As A Hotel Receptionist 19:13
  • 12: Module 12: Dressing The Part: Creating The Professional Look In Hospitality 08:37
  • 13: Module 13: Keeping Stress Under Control On The Job 18:26
  • 14: Module 14: Legal Issues In Hospitality 18:31
  • 15: Module 15: The Future For Hotel Receptionists 15:11
  • 16: CPD Certificate - Free 01:00
  • 17: Leave A Review 01:00

Step into the shoes of a consummate professional as you delve into the nuances of customer service, honing your communication prowess to perfection. Navigate the labyrinth of administrative tasks with finesse, adeptly balancing the demands of paperwork with the art of creating memorable guest experiences. Elevate your understanding of brand standards, transcending mere service to embody the essence of hospitality itself. With insights into the ever-evolving landscape of safety, security, and legal considerations, you'll stride confidently into the future, poised to meet the demands of tomorrow's hospitality industry head-on. Hop on this transformative journey, where every challenge is an opportunity, and every guest encounter a chance to shine.

Course Curriculum

• Module 01: An Overview Of Hotel Reception
• Module 02: Hotel Reception Standard Procedures
• Module 03: Customer Service In Hotel Reception
• Module 04: Communication Skills Required For Hotel Reception
• Module 05: Telephone Handling In A Hotel
• Module 06: How To Handle Difficult Hotel Guests
• Module 07: Administrative Skills As A Hotel Receptionist
• Module 08: Computer Skills And Programs
• Module 09: Brand Standards In The Hospitality World
• Module 10: Being A Team Player: Working With Other Hotel Departments
• Module 11: Safety And Security In The Hotel
• Module 12: Sales And Marketing As A Hotel Receptionist
• Module 13: Dressing The Part: Creating The Professional Look In Hospitality
• Module 14: Keeping Stress Under Control On The Job
• Module 15: Legal Issues In Hospitality
• Module 16: The Future For Hotel Receptionists

Learning Outcomes:

• Master hotel reception procedures, standards, and customer service techniques.
• Develop effective communication and telephone handling skills for hotel environments.
• Acquire administrative, computer, and brand standard competencies in hospitality.
• Enhance teamwork, safety, and sales abilities within hotel reception roles.
• Cultivate professionalism through attire, stress management, and legal awareness.
• Anticipate future trends and advancements in the hotel receptionist profession.

• Individuals aspiring to excel in hotel reception and hospitality management.
• Hotel staff seeking to enhance receptionist and administrative competencies.
• Professionals transitioning into hospitality careers with a focus on reception.
• Students pursuing roles in hotel management and guest services.
• Anyone passionate about delivering exceptional guest experiences in hotels.

• Hotel Receptionist
• Guest Services Coordinator
• Front Office Manager
• Concierge
• Reservations Agent
• Revenue Manager

Currently there are no Q&As for this course. Be the first to ask a question.