Customer Service Administrator

Witham, Essex

My client is seeking a Customer Service Administrator to join their established team.

You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded.

Key Responsibilities:

• Liaising with customers to agree customer requirements ensuring it fits in with production dates, capabilities and delivery areas.
• Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner.
• Proactively chase customers to resolve queries.
• Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
• Answer customer email questions by investigating their query and responding by telephone and email.
• Fast track priority orders and issues
• Routinely speak to key accounts
• Maintain and investigate opportunities to develop sales with regular customers
• Encourage and promote a positive attitude within the team.
• Maintain and grow close working relationships with internal suppliers
• Assist with other administrative tasks as and when required

Key Skills

• Sales minded with a can-do attitude
• Exceptional customer service skills
• Energetic, self-driven and motivated
• Ability to continually multitask
• Great communication within the team and office
• Confident and resilient
• Confident with Technical information (confidence to learn)