Customer Service Advisor

Customer Service Advisor

Initial 6-month contract, inside IR35. This role is to be based in Farnborough, with the potential for hybrid working.

The right candidate will be responsible for the administration of a comprehensive Group Car Scheme.

Responsibilities

• Provide a high level of customer service, to external customers and internal stakeholders to understand all inbound enquiries.
• Administration tasks related to operation activities.
• Responsible for delivering positive weekly & monthly KPI's for the team.
• Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.
• Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering.

Skills & Experience

• Proven, relevant experience in a telephone-based sales or customer service role.
• Well-developed analytical and information gathering experience as well as possessing a good commercial awareness.
• Effective, proactive communicator and collaborative team member; able to prioritise and ensure deadlines are met through effective time management.
• Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers.
• Great eye for detail with sound knowledge of all Microsoft Office packages.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.