Customer Service Advisor

Customer Service Advisor
Bracknell
up to £28,000 + bonus
Mon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00)
Permanent

* To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever your background, our Client is willing to train the right person but the key is being someone who is genuinely passionate about delivering excellent Customer Service!!

Our Client, based in Bracknell and in the Automotive industry, are reasonably new to this area and are out to prove themselves! They form part of a group of other, well-established sites within the county of Surrey. At its heart, this is a family run organisation that has stood the test of time and is now owned and run by the original owner's son.

They have a new and exciting opportunity for a CSA to join their team and we are looking to engage with candidates who are truly passionate about delivering superb levels of customer service.

The role:

• Dealing with a variety of customers by phone, email and face to face on a daily basis
• Welcoming the customer to the business by phone and being their main point of contact throughout the life-cycle of their journey
• Delivering high levels of customer service at every stage
• Coordinating and arranging collections of vehicles and delivering the vehicle back to the customer's home, in certain instances
• Ensuring that customers expectations are met at all times

The person:

• Truly passionate about delivering high levels of customer service
• Ability to learn systems
• Ability to work in a fast-paced working environment, on occasions challenging
• Problem solver - someone who can think outside of the box
• A true team player

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