Senior Business Support Officer - RQ1267195

Job Title: Senior Business Support Officer

Location: Lewisham

Are you an experienced administrative professional looking to make a difference in the public sector?

Join the Children & Young People Directorate as a Senior Business Support Officer and be a key part of their team!

Main Purpose of the Job:

- Provide efficient and effective administrative and clerical support.

- Deliver a range of routine and complex administrative tasks.

- Maintain and develop data and information systems.

- Guide and support Business Support Officers.

Key Responsibilities:

- Mentor and support Business Support Officers.

- Manage post, filing, and document distribution.

- Organize events, training courses, meetings, and case conferences.

- Take accurate minutes at meetings.

- Support budget monitoring and contract registers.

- Handle ICT and mobile phone requests.

- Perform troubleshooting for office systems and equipment.

- Maintain Health & Safety and business continuity processes.

- Coordinate recruitment and training for new staff.

- Manage customer inquiries and provide information on services.

- Handle data collection, employee performance, and FOI requests.

- Ensure compliance with data protection regulations.

Essential Skills and Qualifications:

- Knowledge: Understanding of administrative, business support, and customer contact processes; knowledge of handling sensitive data and information; understanding of financial procedures and regulations; knowledge of Health & Safety in the workplace.

- Skills: Excellent ICT skills (including spreadsheets, databases, and word processing); proficient user of core business ICT systems (e.g., LCS, EHM, Microsoft packages); excellent verbal and written communication skills; highly developed customer care skills; organizational and time management skills.

- Experience: Providing high-quality administrative services; dealing with the public via face-to-face, phone, and web inquiries; mentoring and training staff; handling confidential issues; working within a busy team; liaising with statutory and non-statutory agencies.

- Aptitude: Ability to implement administrative processes; research and produce management information; work independently and meet tight deadlines; maintain discretion with confidential information.

Desirable Skills and Qualifications:

- Working knowledge of core services supported by the business support hub.

- Experience working within a pressurized environment, prioritizing workloads.

- Good demonstrable experience in effective public service delivery.

Personal Qualities:

- Responsive and customer-focused.

- Flexible and willing to learn new skills.

- Able to attend evening meetings and work beyond standard hours when required.

Circumstances:

- Willingness to comply with the Council's Health & Safety policies.

- Ability to carry out the Council's Environmental Policy in day-to-day activities.

Equal Opportunities:

We are an equal-opportunity employer. We welcome applications from all sections of the community. If you have a disability and meet the essential criteria, we will explore ways to support you in meeting the job requirements.